Refund policy
Return Policy
Last updated: January 20, 2026
At Gorras RM, we want you to love your purchase. If you’re not fully satisfied, please review our return policy below.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
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Item must be unused, unworn, and in the same condition you received it
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Item must be in original packaging (if included)
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Item must be free of odors, stains, or damage
Non-Returnable Items
The following items are not eligible for returns:
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Items marked Final Sale
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Hats that have been worn, washed, or damaged
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Items returned without original condition
How to Start a Return
To start a return, email us at:
Please include:
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Your order number
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The reason for the return
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A photo (if the item arrived damaged or incorrect)
If your return is approved, we will send you instructions on how and where to send the item.
Return Shipping Costs
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Shipping fees are non-refundable
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If you received the wrong item or a damaged item, we will cover the return shipping cost
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Your refund will be issued to your original payment method
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Please allow 5–10 business days for the refund to process depending on your bank
Exchanges
We currently do not offer direct exchanges.
If you need a different item, please return your original order (if eligible) and place a new order.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, contact us within 48 hours of delivery at lasgorrasrm@outlook.com with photos and your order number, and we will make it right.
Contact Us
If you have any questions about returns, contact us at: